OpenText Professional Services

OpenText Professional Services (OpenText Exstream and OpenText ECM consulting) allow companies to increase business processes efficiency with OpenText-based solutions.

OUR PARTNERS

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Enhancing your document management and customer communications experience

N-iX Professional Services started out in 2005 as StreamServe Center of Excellence that included StreamServe R&D, professional consulting services, and third line technical support.

Since OpenText acquisition of StreamServe in 2010, N-iX has worked as part of OpenText Global Services delivering third line technical support and consulting for Content Server, Archive Server, Enterprise Connect, Extended ECM for SAP, Tempo and related products.

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Years of in-depth expertise in OpenText product suite

Early in 2015, N-iX became an Authorized OpenText partner. Since then, our experts have been helping integrators and solution owners with design, development, and support of OpenText Exstream and Content Server-based solutions.

With years of in-depth expertise in a number of OpenText products and modules, N-iX offers custom-tailored document management and customer communication management solutions for enterprises of any scale.

Custom OpenText ECM solutions

N-iX Professional Services have experience in development and customization of the entire OpenText ECM product suite. We have extensive knowledge of Content Server and its various modules, including Enterprise Connect, Archive Server, Records Management, Directory Services, Tempo Box, Enterprise Scan, OpenText Capture Center, and more.

We use Extended ECM for SAP, xECM for Salesforce, and xECM for Process Suite helping businesses integrate Enterprise Content Management with their key enterprise applications.

Improved customer experience with comprehensive CCM solutions

Our consultants have implemented OpenText Exstream solutions in various industries, such as utilities, manufacturing, healthcare, finance, insurance, telecom, and others.

With our CCM integration services, global enterprises automate their document management, cut paperwork flow cost, reduce manual workload, and improve customer service. As a result, effective CCM implementations lead to automated and personalized customer communications, better customer engagement, and increased profits.

OpenText Application Managed Services

N-iX also offers application managed services enabling enterprises to obtain maximum value from their OpenText solutions. Our team has wide expertise in different OpenText products, modules, and integrations. So we provide full maintenance of your enterprise information management solutions including monitoring, reporting, optimization, and update of OpenText Exstream and OpenText ECM systems.

We combine remote work with regular onsite visits to ensure the highest quality of managed services. With our flat-rate pricing model, you get uninterrupted performance of your enterprise systems with a predictable cost.

TECHNOLOGIES

OpenText ECM

OpenText Content Management solutions fit the needs of large enterprises by reducing the risk and mitigating the cost of growing volumes of content. OpenText ECM is a platform to unite, capture, document and record management, workflow, search and archiving as well as applications and add-ons such as email, eDiscovery, auto-classification, contract management and engineering document management.

N-iX offers a range of services related to OpenText ECM including administration and configuration of OpenText ECM products, Content Server module development and customization, solution integration, and version upgrades.

OpenText Exstream

OpenText Exstream (StreamServe) is Customer Communication Management software that enables companies to effectively communicate with many customers. With Exstream,by businesses can automatically create and distribute large volumes of documents, such as invoices, statements, and notification letters.

OpenText Exstream gives hands-on control of document layout and content to business users, including designers, marketing staff, customer support agents, and process owners. Our portfolio includes dozens of turn-key projects and team augmentation assignments at all stages of Exstream (StreamServe) project implementation.

OpenText xECM for Process Suite

OpenText Extended ECM for Process Suite integrates enterprise content from OpenText Content Server with business processes governed by OpenText Process Suite. It attaches business context to documents created by business processes, stores them in the correct Content Server workspaces, and incorporates corresponding workspace listings into the Process Suite interface. By enabling users to access associated documents directly from OpenText Process Suite applications, N-iX Professional Services helps companies to streamline operations and deliver better user experience.

SAP Document Presentment Live

We have built strong expertise in StreamServe / SAP integration. Amongst our specializations is Document Presentment Live, an OpenText solution that allows creating and editing on-demand documents based on StreamServe templates directly from SAP. As a part of the solution, we are offering our own Document Presentment Live add-on, which organically integrates with DP Live through the API and enhances document editing experience for SAP users.

OpenText Extended ECM for SAP Solutions

For many years, xECM for SAP Solutions has been one of our top skills. With this technology, we can help you integrate your enterprise documents and other content into your SAP Business Suite on HANA (SAP ERP, CRM, SCM, SRM, PLM) and S/4HANA. OpenText™ Extended ECM for SAP Solutions adds data and document archiving, imaging, document management, collaboration, certified records management, and application-spanning virtual views of related information to your SAP systems.

OpenText Extended ECM for Salesforce

Among our focus areas is OpenText Extended ECM (xECM) for Salesforce, which enables Salesforce users to access collateral, contracts, proposals, invoices etc. right from Salesforce without switching to OpenText Content Server. The solution connects Salesforce cloud services to the OpenText Extended ECM Platform and surfaces ECM capabilities and content inside the Salesforce user interface. It also synchronizes content with other related business platforms like SAP, Oracle and Microsoft.

INDUSTRIES WE SERVE

WHY US?

OpenText Authorized partner

Since 2014, N-iX is an official OpenText partner for CIS region with technology focus on CEM – Customer Communications Management, ECM – Content Lifecycle Management, ECM – Enterprise Archive and industry focus on Financial Services, Telecommunications, Aerospace & Defense, Utilities, Energy, Engineering & Construction, Healthcare.

20+ OpenText certified consultants

All our consultants are certified by OpenText and have a substantial track record of delivering Professional Services and a strong technical background in development, product integration, database services and network connectivity.

Successfully deployed over 150 OpenText solutions

As an OpenText (earlier StreamServe) back office in delivering Professional Services, we have vast experience in deployment of StreamServe/Exstream solutions on customer sites in 27 countries on all continents. Our customer geography includes the USA, the UK, Canada, Germany, Brazil, Kuwait, the UAE, Algeria, the Republic of South Africa, South Korea, India, New Zealand and Australia. It spans across different business domains including utility, telecommunications, pharmaceutical, healthcare, energy, and other industries.

12+ years of experience in OpenText Global Services

Since 2005 N-iX has been the home to one of the OpenText Global Services centers, offering StreamServe R&D, consulting services, and 3rd line product support. After OpenText acquired StreamServe in 2010, N-iX has delivered consulting and 3rd line technical support for Content Server, Archive Server, Enterprise Connect, OTDS, Extended ECM for SAP, Tempo and related products.

Access to broad technology expertise from other N-iX departments

Our team is a part of N-iX, a leading European software development company with over 800 IT specialists on board. Therefore, we offer access to a wide engineering talent pool comprising experts in .NET, Java, Ruby, Scala, PHP, Python, JavaScript, and other technologies.

Cultural alignment and effective communication

We cooperate with companies around the globe so we understand the importance of cultural awareness and take an individual approach to each client. Our team values integrity, keeps promises and commitments, respects our agreements, and maintains high professional ethics. This way we build the relationship of trust with our clients and establish long-lasting partnerships.

INDUSTRY RECOGNITION

N-iX Opentext partner
SAP Partner - N-iX
ISO 27001 Information security - N-iX
N-iX named to IAOP global outsourcing 100 in 2018
N-iX receives PCI DSS certification

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