OpenText Professional Services

OpenText Professional Services (StreamServe and OpenText ECM consulting) allow companies to increase business processes efficiency with OpenText based solutions.

WE PARTNER WITH

Enhancing your document management and customer communications experience

N-iX Professional Services started out in 2005 as StreamServe Center of Excellence that included StreamServe R&D, professional consulting services and 3rd line technical support. Since OpenText acquisition of StreamServe In 2010, N-iX has worked as part of OpenText Global Services delivering 3rd line technical support and consulting for Content Server, Archive Server, Enterprise Connect, Extended ECM for SAP, Tempo and related products.
Early in 2015, N-iX became an Authorized OpenText partner and has been helping integrators and solution owners with design, development and support of OpenText StreamServe and Content Server based solutions. With years of in-depth expertise in a number of OpenText products and modules, N-iX offers custom-tailored document management and customer communication management solutions for enterprises of any scale.

  • 12+ years of experience with OpenText StreamServe and ECM products

  • 100+ completed projects in Europe, North America, Middle East, Latin America, and Asia Pacific

  • Access to broad technology expertise from other N-iX departments (.NET, Java, JavaScript etc.)

  • Authorized OpenText Partner with 20+ certified consultants

Technologies

OpenText Tools icons_xECM for SAP

OpenText ECM

OpenText Content Management solutions are designed to fit the needs of large enterprises, reduce the risk and mitigate the cost of growing volumes of content. OpenText ECM is a platform to unite capture, document and record management, workflow, search and archiving as well as applications and add-ons such as email, eDiscovery, auto-classification, contract management and engineering document management. N-iX offers a range of services related to OpenText ECM including administration and configuration of OpenText ECM products, Content Server module development and customization, solution integration and version upgrades.

OpenText Tools icons_Enterprise Content Management

OpenText StreamServe

OpenText StreamServe (aka SAP Document Presentment or OT CCE) is Customer Communication Management software that enables companies to effectively communicate with many customers by automatically creating and distributing large numbers of documents, such as invoices, statements or notification letters. StreamServe gives hands-on control of document layout and content to business users such as designers, marketing staff, customer support agents, and process owners. Our portfolio includes dozens of turn-key projects and team augmentation assignments on all stages of StreamServe project implementation to customers all around the globe.

OpenText Tools icons_Customer Communications Management-

Customer Communications Auditor

StreamServe users running billing processes with large volumes often lack the ability to verify generated documents before they get sent out to recipients. Customer Communications Auditor is a tool that allows you to audit documents staged for delivery.  You can filter documents by various input criteria, review them and either approve or reject their delivery.  Customer Communications Auditor has powerful statistics and reporting functionality, which allows you to monitor billing processes and identify potential performance issues.

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SAP Document Presentment Live

We have built strong expertise in StreamServe / SAP integration. Amongst our specializations is Document Presentment Live, an OpenText solution that allows creating and editing on-demand documents based on StreamServe templates directly from SAP.  As a part of the solution, we are offering our own DP Live add-on, which organically integrates with DP Live through the API and enhances document editing experience for SAP users.

OpenText Tools icons_SAP

OpenText Extended ECM for SAP Solutions

For many years, xECM for SAP Solutions has been one of our top skills. With this technology, we can help you integrate your enterprise documents and other content into your SAP Business Suite on HANA (SAP ERP, CRM, SCM, SRM, PLM) and S/4HANA. OpenText™ Extended ECM for SAP Solutions adds data and document archiving, imaging, document management, collaboration, certified records management, and application-spanning virtual views of related information to your SAP systems.

OpenText Tools icons_xECM for Salesforce

OpenText Extended ECM for Salesforce

Among our focus areas is OpenText Extended ECM (xECM) for Salesforce, which enables Salesforce users to access collateral, contracts, proposals, invoices etc. right from Salesforce without switching to OpenText Content Server. The solution connects Salesforce cloud services to the OpenText Extended ECM Platform and surfaces ECM capabilities and content inside the Salesforce user interface. It also synchronizes content with other related business platforms like SAP, Oracle and Microsoft.

WHY US

OpenText Authorized partner

Since 2014, N-iX is an official OpenText partner for CIS region with technology focus on CEM – Customer Communications Management, ECM – Content Lifecycle Management, ECM – Enterprise Archive and industry focus on Financial Services, Telecommunications, Aerospace & Defense, Utilities, Energy, Engineering & Construction, Healthcare.

Successfully deployed over 150 OpenText solutions

As an OpenText (earlier StreamServe) back office in delivering Professional Services, we have a vast experience in deployment of StreamServe solutions on customer sites in 27 countries on all continents. Our customer geography includes USA, UK, Canada, Germany, Brazil, Kuwait, UAE, Algeria, Republic of South Africa, South Korea, India, New Zealand and Australia and spans across different business domains including utility, telecommunications, pharmaceutical, health care, energy and other industries.

OpenText certified consultants

All our consultants are certified by OpenText and have a substantial track record of delivering Professional Services and a strong technical background in development, product integration, database services and network connectivity.

10 years of experience in OpenText Global Services

Since 2005 N-iX has been the home to one of the OpenText Global Services centers, offering StreamServe R&D, consulting services and 3rd line product support. After OpenText acquired StreamServe in 2010, N-iX has delivered consulting and 3rd line technical support for Content Server, Archive Server, Enterprise Connect, OTDS, Extended ECM for SAP, Tempo and related products.

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