The customer is a manufacturing company with the need to support hundreds of products and product categories, including current and discontinued products manufactured by multiple subsidiaries and divisions. Product descriptions, technical specifications, and images are generated and maintained by several disconnected teams.
Before this solution, product-related data was stored in SAP, with the use of SAP Hybris Commerce as the web representation for b2b communication with clients. Product files, such as original visual content and final specification sheets, were stored on employee laptops and various file shares in disparate formats (DOC, PDF, RTF, AI, JPG, GIF, PNG) with no unified approach.
All technical descriptions and product specifications were manually created by operators and uploaded to SAP Hybris Commerce. This led to difficulty in locating correct versions of assets. Handling multiple versions of media assets for a product was time-consuming and prone to error. Many duplicates existed for the same assets in the system, stored on multiple sites (PC stations, network storages and web site). Additionally, different versions of technical descriptions and product specifications for the same product were present in the system. This led to uncertainty which was the correct version, some products had 10+ different but similar versions.