Customer Communications Management

(OpenText Exstream-based solutions)

Development of turn-key OpenText Exstream-based solutions to help organizations effectively manage business communications.


delaware consulting
global cents

Aiding organizations to effectively manage business communications

N-iX has over decade’s experience with OpenText products for Customer Communications Management. We have delivered hundreds of implementations of StreamServe (now part of Exstream) – the high end Customer Communications Management software that improves and automates customer engagement with personalized letters and invoices.

We helped over 100 clients to increase the return on their investments with OpenText Exstream solutions.

OpenText products for Customer Communications Management - N-iX
Exstream solutions for improved customer engagement

OpenText Exstream allows large enterprises to interact more efficiently with customers. N-iX helps companies leverage personally relevant information and offer document delivery to large numbers of customers through multiple communication channels.

With our CCM solutions, customers minimized costs associated with implementing changes to invoices, eliminated delays for payment receipts, introduced new communication channels, improved customer service, and reduced customer complaints and manual workload.

Smart automation for effective digital transformation

By automating document execution and handling processes and eliminating most costly and error-prone manual work, OpenText Exstream can decrease paperwork flow cost, improve documentation accuracy and speed up enterprise performance.

N-iX Professional Services have experience with integrating OpenText Exstream in utilities, telecom, insurance, healthcare and other industries. Our solutions enable clients streamline their customer engagement processes by delivering personalized consistent communications.

Increased business processes efficiency

Through its easy-to learn authoring tools, StreamServe gives hands-on control of the documents to non-technical users such as designers, marketing managers, customer support agents, and legal staff to efficiently create and use marketing messages, campaigns, and cross/upsell offers, and to control how and when this content is automatically included in customer correspondence.

StreamServe can make your organization’s customer communication faster, more reliable, and efficient by adopting to your existing business processes and automating document production.


Business analysis
Project design and architecture
Project development
Third-party software integration
Installation and Configuration
Performance optimization
Version upgrades
Post-production support


Electricity, water and gas companies leverage our solutions to generate and distribute individual and collective invoices, dunning letters and all other customer communications.



Cell phone operators benefit from our solutions that generate and distribute itemized bills with lists of inbound and outbound calls, SMS and mobile data charges.


Finance & Banking

Financial and banking institutions use our solutions to automate their processes of generating and distributing monthly or year end statements, loan statements, tax reminders, maturity notifications and other customer correspondence.



Healthcare institutions use our solutions to generate customer invoices with detailed information and services monthly or on-demand. It is also used on plants to create packaging labels, inserts and delivery documents.

Group 12@2x


Traditional insurance and InsurTech companies run our solutions to create individual, group or corporate insurance policies, agreements, quotations, tax invoices, certificates of insurance, claims and other templated documents.


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N-iX Opentext partner
Clutch N-iX
N-iX named to IAOP global outsourcing 100 in 2018
N-iX receives PCI DSS certification
EBA member - N-iX
ACC member - N-iX
Microsoft Gold Partner - N-iX