Customer Communications Management

(OpenText Exstream-based solutions) Development of turn-key OpenText Exstream-based solutions to help organizations effectively manage business communications.

Our clients

Aiding organizations to effectively manage business communications

N-iX has over decade’s experience with OpenText products for Customer Communications Management. We have delivered hundreds of implementations of StreamServe (now part of Exstream) – the high-end Customer Communications Management software that improves and automates customer engagement with personalized letters and invoices.

We helped over 100 clients to increase the return on their investments with OpenText Exstream solutions.

Exstream solutions for improved customer engagement

OpenText Exstream allows large enterprises to interact more efficiently with customers. N-iX helps companies leverage personally relevant information and offer document delivery to large numbers of customers through multiple communication channels.

With our CCM solutions, customers minimized the costs associated with implementing changes to invoices, eliminated delays for payment receipts, introduced new communication channels, improved customer service, and reduced customer complaints and manual workload.

Smart automation for effective digital transformation

By automating document execution and handling processes and eliminating most costly and error-prone manual work, OpenText Exstream can decrease paperwork flow cost, improve documentation accuracy, and speed up enterprise performance.

N-iX Professional Services has experience in integrating OpenText Exstream in utilities, telecom, insurance, healthcare and other industries. Our solutions enable clients to streamline their customer engagement processes by delivering personalized consistent communications.

Increased business processes efficiency

Through its easy-to-learn authoring tools, Exstream gives hands-on control of the documents to non-technical users such as designers, marketing managers, customer support agents, and legal staff to efficiently create and use marketing messages, campaigns, upsell offers, and to control how and when this content is automatically included in customer correspondence.

Exstream can make your organization’s customer communication faster, more reliable, and efficient by optimizing your existing business processes and automating document production.

Success stories Case studies

Ensure flawless performance of your OpenText Exstream solution with our application managed services

We provide comprehensive OpenText application managed services to help enterprises enhance the performance of their OpenText Exstream solutions, increase productivity, and deliver the best customer experience. Our experienced consultants can optimize your CCM solutions, adjust them to meet the latest regulatory requirements, and do regular system health checks to make sure nothing disrupts your business processes.

Expertise we offer

Business analysis
Project design and architecture
Project development
Third-party software integration
Installation and Configuration
Performance optimization
Version upgrades
Post-production support

Industries we serve

Electricity, water and gas companies leverage our solutions to generate and distribute individual and collective invoices, dunning letters and all other customer communications.
Cell phone operators benefit from our solutions that generate and distribute itemized bills with lists of inbound and outbound calls, SMS and mobile data charges.
Finance & Banking
Financial and banking institutions use our solutions to automate their processes of generating and distributing monthly or year end statements, loan statements, tax reminders, maturity notifications and other customer correspondence.
Healthcare institutions use our solutions to generate customer invoices with detailed information and services monthly or on-demand. It is also used on plants to create packaging labels, inserts and delivery documents.
Traditional insurance and InsurTech companies run our solutions to create individual, group or corporate insurance policies, agreements, quotations, tax invoices, certificates of insurance, claims and other templated documents.

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