Customer Communications Management

(OpenText Exstream-based solutions) Development of turn-key OpenText Exstream-based solutions to help organizations effectively manage business communications.

OUR PARTNERS

Putting marketing messages on our invoices and removing inserts has enabled us to lower our distribution cost by 30%.
Thomas Wandahl
Customer and Loyalty Director, Hi3G
N-iX has augmented our capability around OpenText adding value and expertise around StreamServe solutions. Working with N-iX for our customers brings added-‎value to our portfolio. N-iX has been always professional, committed and goes beyond contractual obligations.
Jaime Gutierrez
Partner, Optima Consulting
N-iX is more than only a partner to us, it’s our trusted partner in problem solving and solution finding. The team of N-iX has a wide range of experience and know-how, especially in OpenText StreamServe. In projects they are working self-motivated, proactive and take ownership of problems to produce meaningful results for us.
Beat Steiner
Co-Founder ajila, ajila
Partnering up with N-iX has been successful and accomplishing, together we feel fully supported and much more confident.
Anna Söderström
VP of Business development, XStreamReports LLC California
 
Aiding organizations to effectively manage business communications

N-iX has over decade’s experience with OpenText products for Customer Communications Management. We have delivered hundreds of implementations of StreamServe (now part of Exstream) – the high-end Customer Communications Management software that improves and automates customer engagement with personalized letters and invoices.

We helped over 100 clients to increase the return on their investments with OpenText Exstream solutions.

Exstream solutions for improved customer engagement

OpenText Exstream allows large enterprises to interact more efficiently with customers. N-iX helps companies leverage personally relevant information and offer document delivery to large numbers of customers through multiple communication channels.

With our CCM solutions, customers minimized the costs associated with implementing changes to invoices, eliminated delays for payment receipts, introduced new communication channels, improved customer service, and reduced customer complaints and manual workload.

Smart automation for effective digital transformation

By automating document execution and handling processes and eliminating most costly and error-prone manual work, OpenText Exstream can decrease paperwork flow cost, improve documentation accuracy, and speed up enterprise performance.

N-iX Professional Services has experience in integrating OpenText Exstream in utilities, telecom, insurance, healthcare and other industries. Our solutions enable clients to streamline their customer engagement processes by delivering personalized consistent communications.

Increased business processes efficiency

Through its easy-to-learn authoring tools, Exstream gives hands-on control of the documents to non-technical users such as designers, marketing managers, customer support agents, and legal staff to efficiently create and use marketing messages, campaigns, upsell offers, and to control how and when this content is automatically included in customer correspondence.

Exstream can make your organization’s customer communication faster, more reliable, and efficient by optimizing your existing business processes and automating document production.

VALUE WE DELIVERED

Ensure flawless performance of your OpenText Exstream solution with our application managed services

We provide comprehensive OpenText application managed services to help enterprises enhance the performance of their OpenText Exstream solutions, increase productivity, and deliver the best customer experience. Our experienced consultants can optimize your CCM solutions, adjust them to meet the latest regulatory requirements, and do regular system health checks to make sure nothing disrupts your business processes.

Expertise we offer

Business analysis
Project design and architecture
Project development
Third-party software integration
Installation and Configuration
Performance optimization
Version upgrades
Post-production support
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Utilities
Electricity, water and gas companies leverage our solutions to generate and distribute individual and collective invoices, dunning letters and all other customer communications.
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Telecom
Cell phone operators benefit from our solutions that generate and distribute itemized bills with lists of inbound and outbound calls, SMS and mobile data charges.
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Finance & Banking
Financial and banking institutions use our solutions to automate their processes of generating and distributing monthly or year end statements, loan statements, tax reminders, maturity notifications and other customer correspondence.
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Healthcare
Healthcare institutions use our solutions to generate customer invoices with detailed information and services monthly or on-demand. It is also used on plants to create packaging labels, inserts and delivery documents.
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Insurtech
Traditional insurance and InsurTech companies run our solutions to create individual, group or corporate insurance policies, agreements, quotations, tax invoices, certificates of insurance, claims and other templated documents.

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