Technical Support

N-iX provides comprehensive second- and third-line product technical support under predictable budgets. Our tech experts work with companies across diverse industries and domains helping them cut downtime costs.

OUR CLIENTS

Explore our technical support expertise

N-iX comprehensive outsourced technical support services help companies design the best solutions for their needs. We offer over a decade of experience in delivering online 24/7 technical support for large enterprise software products.

Our engineers work from the delivery centers in Ukraine, Poland, and Belarus. N-iX has handled all product’s technical support incidents including those related to product integration, product enhancement, database service, and network connectivity.

Qualified tech experts

Outsourced technical support engineers at N-iX have degree qualifications in Computer Science or Information Technology Management. Each member of our team has minimum three years of experience in a second- and third-line technical customer support environment.

Technical support teams at N-iX have vast experience with Microsoft and Linux server products and technologies in enterprise environments. We offer solid expertise in programming languages and deep understanding of software development processes.

EXPERTISE WE OFFER

Software issues resolution
Product enhancement
Product integration
Network connectivity
Database service
Network stability

WHY US

24/7 Availability

We offer superior levels of availability of technical support engineers around the clock, alongside high technical expertise and guaranteed top performance.

Best practices

We deliver custom solutions tailored to the unique needs of our clients. Our teams have accumulated extensive experience in outsourced technical support. N-iX offers customer support as stand-alone service or as an addition to the dedicated development team.

Development center environment

Our development centers provide technical support service 24/7. Our clients receive advice from over 800 developers, testers, and domain specialists working in Ukraine and Poland. We strive to close support tickets promptly for excellent customer satisfaction.

Predictable budgeting

With N-iX technical support services, our clients get predictable budgets according to the monthly rate of support engineers. Pay a fixed transparent fee without any hidden or unexpected costs.

INDUSTRY RECOGNITION

N-iX named to IAOP global outsourcing 100 in 2018
Clutch top outsourcing companies 2017 - N-iX
IT Europa 2017 excellence awards - N-iX
N-iX receives PCI DSS certification
ISO 27001 Information security - N-iX
EBA member - N-iX
ACC member - N-iX
Microsoft Gold Partner - N-iX
SAP Partner - N-iX
Opentext Silver Partner - N-iX

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