QA, Software Testing and Tech Support of an Enterprise Product Suite

Orbus Software is the sole developer and distributor of iServer Product suite worldwide.

Founded in 2004 and headquartered in London, Orbus Software is an independent software vendor and a leading global provider of software solutions for Enterprise Architecture, Business Process Analysis and Application Portfolio Management. Orbus Software creates products that extend and enhance the Microsoft applications used by millions of people every day: Visio, Word, Excel, PowerPoint, SharePoint and Project Server. Orbus Software has a global customer base which spans North and South America, EMEA, Australasia and Asia-Pacific regions and encompasses both public and private sector verticals.

Partnership overview

Quality assurance in a distributed environment (Orbus Software development office is located in London) is challenging, especially when you deal with the complex software solution like iServer. It requires well-managed communication, significant background knowledge, and analytic thinking to plan, organize and maintain quality control processes. N-iX Dedicated QA team started the project in close cooperation with Orbus UK-based developers, quickly became an integral extension of the client’s in-house team and proved that it can perform complicated tasks and be responsible for the result. N-iX professionals learned about the technology stacks and business-side of the project using minimum of documentation.They are active participants of quality assurance processes providing proper estimates and requirements clarifications.

At the moment, our team of testers performs all quality assurance operations connected with iServer Suite and a new Orbus product which is currently under development. These operations include:
• Test planning
• Test design
• Test execution
• Evaluation and reporting.
Since the cooperation has initiated, a dedicated team at N-iX has found multiple bugs of various severity and provided the customer with full information about the product quality. Due to the growing volume of work, this year our QA team has grown from four to twelve people and expanded its activity to marketing and tech support.

United Kingdom, London
Partnership period
July 2014 - present
.NET JavaScript jQuery, CSS (Sass/Less), TFS, HTML5/CSS3, Angular JS, MS Office Tools, ASP MVC, C#, SalesForce API, Azure Database, Umbraco (CMS), Azure DevOps

Product overview


iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar market leading Microsoft Visio and Office products and enables teams across the enterprise to collaborate. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis, and decision making.

iServer is the platform upon which organizations tailor domain-specific capabilities – iServer Solutions – to help visualize, manage and govern their everyday workflow. Built around the iServer Collaboration Platform, these solutions are designed for ease of use and deployment. They support the adoption of major industry best practices in the form of Accelerators, Modules, and Reference Models, along with dedicated implementation services and global support.

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