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Comprehensive technical writing services for every stage of development
At N-iX, we provide comprehensive technical writing and documentation services that ensure clarity, consistency, and compliance throughout the whole SDLC. From streamlining user adoption with easy-to-follow manuals to preserving critical internal knowledge and ensuring regulatory compliance, our expert team tailors technical content to meet the unique needs of both your customers and your internal teams. Whether you need consulting, an extension of your development team with experienced writers, or end-to-end solutions, we help you build and maintain accurate and user-friendly docs.
Empower users and teams with clear, compliant documentation
Increase customer satisfaction and reduce customer support load
Using our technical writing services, you get correct, thorough, and accessible user guides and self-service materials that empower customers to solve problems on their own and understand your product easily. Clear, high-quality docs reduce confusion and errors, resulting in fewer support requests and increased customer confidence and satisfaction.
Speed up user or employee onboarding
Help newcomers quickly understand your processes and tools with high-quality onboarding materials. Reduce the need for live training by introducing self-paced tutorials that start with essential information and provide advanced topics later. This shortens the onboarding time and enables new users or employees to build their expertise and confidence faster.
Achieve regulatory compliance and meet industry standards
By outsourcing technical writing services, you ensure documentation meets regulatory and industry standards. Professional tech writers can have training in specific compliance frameworks, such as FDA, ISO, or IEEE standards. These experts understand required formatting, terminology, and content structures.
Preserve internal knowledge within an organization or a team
Our services can help you retain critical knowledge about your processes and systems during employee turnover or organizational changes. Writers work with subject matter experts to transform valuable knowledge into clear, organized materials that’s easy for new team members to reference. This ensures continuity, reduces reliance on individual employees, and protects your organization’s intellectual capital.
Technical writing and documentation services we offerOur services
Consulting & assessment
- Evaluation of the quality of existing materials, gap analysis, and improvements proposal
- Technical content strategy design and tools selection
- Introduction or optimization of documentation development processes
- Development of technical writing competencies and assistance with technical writers hiring
Technical writing & editing
- Various types of technical documentation based on the project needs
- Editing and proofreading of documents written by other specialists
- Templates design, style guides for writing teams, and standards establishment
Knowledge management
- Documentation support of knowledge transfers and project handovers
- Design of information architecture and preparation of knowledge bases for internal or external audiences.
- Knowledge management and knowledge governance assistance
User assistance & user adoption
- Comprehensive end-user documentation
- Demo, training, and onboarding materials
- Product sheets, brochures, and presentations
We can help you with documentation for your every needDocumentation types
User assistance:
- User guide
- Quick start/getting started guide
- Quick reference guide
- Help system
- Self-service portal
- Tutorial, video tutorial
- User training
- Software simulation
- Walkthrough
- Release notes, what’s new
- FAQ
Technical materials:
- Installation/upgrade /deployment guide
- Configuration/administration /troubleshooting guide
- Integration guide
- Runbook
- Standard operating procedure (SOP)
- Operation guide
- API reference
- Developer/SDK guide
- Knowledge base
- Docs template
- Writing style guide
- Documentation project plan
Our tech stackTech stack
Help authoring tools
MadCap Flare
Adobe RoboHelp
Adobe FrameMaker
Document360
Oxygen XML Editor
Static site generators
Docusaurus
Hugo
Sphinx
GitBook
mdBook
Knowledge base/Wiki
Confluence
SharePoint
ServiceNow
Zendesk
Notion
ReadMe
Intercom
API platforms
Swagger
Postman
SOAP UI
Video tutorials and e-learning tools
Adobe Captivate
Articulate Storyline 360
TechSmith Camtasia
Loom
A note on the usage of AI in professional technical writing services
While Generative AI offers significant efficiency gains, its integration into technical writing carries substantial risks that require careful management. A primary risk lies in its limited training data, which can lead to "hallucinations" or the misinterpretation of specialized jargon and complex technical contexts. Since AI lacks a genuine understanding of the subject matter, it may produce content that appears authoritative but is factually incorrect. It can be a critical issue in highly-regulated industries like pharmaceuticals or aerospace, where even minor inaccuracies can lead to severe safety or legal consequences. Furthermore, using these tools often requires access to sensitive or restricted data, raising significant concerns regarding data privacy, intellectual property, and compliance with security standards like HIPAA or GDPR.
Overall, instead of generating technical docs solely with AI, we recommend viewing it as a tool for technical writers for specific, low-risk tasks such as grammar refinement, structural outlining, or initial brainstorming. Most importantly, any use of AI strictly adheres to your internal policies and includes rigorous human oversight to ensure that the final output remains accurate, secure, and legally compliant.
It can be used to:
- Consolidate and aggregate large chunks of information
- Automate repetitive tasks
- Generate sample code
- Create test questions
- Draft rough outlines or boilerplate stuff
- Summarize info for short content form, e.g. release notes
- Improve readability
- Bridge the knowledge gap between subject matter experts and tech writers
- Enhance search and retrieval of documentation
- Content tagging for categorization
Choose the right service or cooperation modelCooperation models
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Technical writing consulting
N-iX can help you with assessing the quality of your current docs and offer remediation steps. We can identify content types that would meet the needs of your internal and external users, advise on the maturity and size of a writing team, and build or improve documentation delivery processes.
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Team extension with technical writers
In case you need to have a dedicated specialist covering your current scope, scale up your in-house team of technical writers, or require expertise in a specific deliverable type or tool, we will strengthen your team while following your internal processes and adhering to your writing standards.
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End-to-end technical documentation
We offer comprehensive tech writing services: from analyzing the target audience and defining requirements to developing, editing, and publishing the technical content. Our experts oversee the complete documentation development lifecycle, delivering high-quality web and printed technical materials.
Iryna Boliubakh
Iryna Boliubakh
Featured case studyFeatured case study
Customer:
Our customer is a cybersecurity company that focuses on threat intelligence and threat detection solutions
Challenges:
The customer needed an addition to their senior TW team to take over a complex single-sourcing project that provided user guides to more than 10 extensions for their main SaaS product. The main challenge was to optimize the single-sourcing solution and timely update content under a strict SLA.
Solution overview:
N-iX maintained the existing single-sourcing solution and later completely revamped and optimized it. Our writers made the content more reusable by reorganizing snippets, variables, and conditional text. This allowed using master content as building blocks for over 10 existing user guides, easily making changes to all of them in one place, as well as creating new guides from scratch for future extensions. Besides that, we updated the API reference guide for customers and maintained the highly technical documentation suite for the air-gapped version of the customer’s SaaS.
Value for the customer:
Decreased the efforts required for global content updates by 20%. Sped up docs delivery by 15%.
How we work
Analysis
Our expert writers shape the documentation scope and suggest the most feasible documentation types based on the user needs, stakeholder expectations, and compliance requirements, as well as tailor the documentation process to the existing project setup.
Deliverable you get:
- Documentation project plan
Design
We create the documentation structure and design the look and feel that match your brand book and the product UI for each documentation type.
Deliverable you get:
- List of documents with outlines
- Documentation templates
- Writing style guide
Development
At this point, we create conceptual and procedural content, prepare images, diagrams, and other visuals, and build content navigation.
Deliverable you get:
- Draft version of documentation
Review & testing
When the content is ready, we ensure its accuracy and completeness through subject matter experts reviews, editorial and usability checks, and technical validation against the product and APIs.
Deliverable you get:
- Production-ready docs
Release & maintenance
During the initial release, we ensure that the documentation is integrated with the product. For subsequent releases, we continuously gather and implement user feedback and update the documentation to reflect new features, enhancements, and bug fixes.
Deliverable you get:
- Up-to-date and refactored materials
What our clients say about us
The people we had contact with are highly motivated and dedicated to finding the best solutions for our company and for sure do not have the mentality to only send invoices without delivery.
I can tell N-iX is thinking about our project because they often bring back valuable input.
There is a good interaction, the N-iX team helps us with designing solutions and making sure that it’s done in a smart way that is future proof.
The team is highly professional, and their skill set is right on point.
The professionalism from N-iX is unparalleled. They can always get the job done.
FAQ about technical writing and documentation consulting services
We deliver technical content in multiple formats to meet your distribution and accessibility needs. Standard deliverables include PDF files optimized for print and digital distribution, HTML files for web publication, and formats like XML or Markdown for content management systems. We also create interactive documentation using modern platforms, mobile-responsive formats for device compatibility, and accessible versions compliant with WCAG guidelines. Each project includes source files, style guides for future updates, and templates for internal use. We ensure all deliverables integrate seamlessly with your existing systems and workflows.
Yes, we do offer Docs as Code. This approach treats docs as part of the software development lifecycle, using the same tools, processes, and version control systems (like Git) used for code. This allows documentation to be integrated directly into the development workflow, making it easier to update, collaborate on, and maintain alongside the software itself.
We work closely with subject matter experts (SMEs) throughout the process to ensure that the content is both accurate and up-to-date. Our technical writers thoroughly research, interview experts, and validate information to create high-quality docs. Additionally, we include technical reviews to confirm the accuracy and reliability of every document.
Yes, we specialize in creating materials for complex business verticals such as pharmaceuticals, automotive, IT, and telecommunications. Our team is skilled at translating highly technical concepts into clear, user-friendly docs while ensuring compliance with industry-specific standards and regulations.
We provide ongoing support (as specified by SLA) to update docs in response to software releases, updates, or any changes to your product. Whether it’s adding new features, fixing errors, or adapting to user feedback, we ensure that your tech content stays current and relevant. We also offer doc versioning for better tracking of changes.
Our writers focus on clarity, simplicity, and structure, making sure the content is helpful to both technical and non-technical audiences. We organize information logically, use plain language, and add visuals where necessary to enhance understanding. Our goal is to make complex concepts easy to follow.
Well-written docs play a key role in user adoption by making it easier for customers to understand and effectively use your software. By providing clear, self-service resources, we help reduce the need for ongoing customer support, leading to lower support costs and higher customer satisfaction.
More about our Software Engineering and Tech Consulting services
Contact us
Drop a message to our team to see how we can help
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