OpenText application managed services

OpenText application managed services
N-iX
1970-01-01T07:54:05+00:00

Proactive Management of the system, compliance checks, and health monitoring mean that issues can be spotted before they occur. N-iX proactively manages possible flaws and improves the system on a continuous basis. We share the risks of any AMS related issues and commit to business-relevant SLAs...

OpenText application managed services
By Victor Katolyk, Andrii Pastushok February 01, 2019

Proactive Management of the system, compliance checks, and health monitoring mean that issues can be spotted before they occur. N-iX proactively manages possible flaws and improves the system on a continuous basis. We share the risks of any AMS related issues and commit to business-relevant SLAs (e.g. bill run completeness, system availability, system performance and response time, solution security, etc.).

Our focus is to maximize value per cost, reducing the overall cost of operation by handling tasks by offshore and onshore consultants elevated to handle higher business assignments resulting in an effective but efficient partnership model.

Predictable fixed monthly cost model ensures that you confidently plan and spend your IT budget.

N-iX services are delivered through most secure Remote Operation Center and certified against ISO 27001, PCI-DSS. Learn more about N-iX certification and recognition.

We have highly skilled OpenText certified consultants to handle the operations and implementation. The team is scaled to handle peak loads and non-operational tasks resulting in greater flexibility, ensuring that clients have the appropriate level of support and expertise they need at all time.

We are offering Tier 1, Tier 2 and Tier 3 support for better integration with your existing organizational structure and managing the OpenText Solutions:

  • Exstream/StreamServe
  • Enterprise Content Management
  • Media Management
  • Process Suite

N-iX provides round the clock support 365 days a year to manage and support OpenText applications.

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Andy Pastushok
Head of Business Development
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By Victor Katolyk, Andrii Pastushok February 01, 2019

About N-iX

N-iX is an Eastern European provider of software development services with 900+ expert software engineers onboard that power innovative technology businesses. Since 2002 we have formed strategic partnerships with a variety of global industry leaders including OpenText, Novell, Lebara, Currencycloud and over 50 other medium and large-scale businesses. With delivery centers in Ukraine, Poland, Bulgaria, and Belarus, we deliver excellence in software engineering and deep expertise in a range of verticals including finance, healthcare, hospitality, telecom, energy and enterprise content management helping our clients to innovate and implement technology transformations.

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