Improving performance and scalability of Orbus products to drive innovation

For a technology provider, time to market is critical as competition on the market is intense and customers expect upgraded offerings. Therefore, in 2014 Orbus started cooperation with N-iX with a team of 5 QA specialists to boost their testing capabilities and reduce time to market of iServer, their core product.

After a few successful iterations, Orbus involved us in the backend development of the new generation of iServer product. The challenge we faced was to ensure that the new back-end matched the old one, worked with the existing UI, and was accessible via API to Orbus clients.

At the time we started working with Orbus, they had an extensive manual QC web team. Such an approach caused operational overheads with regression testing, and the test case base was huge and hard to maintain. In order to increase the speed and efficiency of QA processes, N-iX experts from the QA Automation Center of Excellence worked together with QA engineers on the project to introduce in-sprint test automation that would be performed in parallel with software development. We have introduced web functional testing that covers automated end-to-end (E2E) tests and API/web services testing, which has become a part of the CI/CD process. At the moment, we are responsible for all quality assurance operations connected with the iServer suite.

In 2017, our cooperation with Orbus Software marked a new milestone as we started interacting closely with Orbus clients. First, our engineers were authorized to provide professional online and onsite training on Orbus products to its clients in the EMEA region. Currently, there are three engineers certified to provide this service.

Also, we became involved in providing the first and second lines of technical support for Orbus iServer in Azure hosted environments. Our specialists help Orbus customers resolve the product and infrastructure issues, and both support teams have been steadily achieving the highest customer satisfaction index (CSAT) of 4.8 out of 5.

Since 2017, N-iX has been responsible for the full-cycle development of Good e-Learning, a sister company of Orbus Software. Good e-Learning is an online learning center that provides a range of bespoke services and accredited training courses for individuals and organizations worldwide. N-iX is providing e-learning design and development, software development, testing, customer support, graphic design, and project management.

Since 2017, N-iX has been responsible for the full-cycle development of Good e-Learning, a sister company of Orbus Software. Good e-Learning is an online learning center that provides a range of bespoke services and accredited training courses for individuals and organizations worldwide. N-iX is providing e-learning design and development, software development, testing, customer support, graphic design, and project management.

Since 2017, N-iX has been responsible for the full-cycle development of Good e-Learning, a sister company of Orbus Software. Good e-Learning is an online learning center that provides a range of bespoke services and accredited training courses for individuals and organizations worldwide. N-iX is providing e-learning design and development, software development, testing, customer support, graphic design, and project management.