Software product development for Think Research – Canadian healthtech company

The client’s key business idea is to connect clinicians, facilities and entire health care systems by providing them with software solutions and decision-making tools backed up by cutting-edge technologies.

Think Research teamed with N-iX to perform the following tasks:

• Extend development capabilities by setting up a dedicated development team;
• Support all of the existing solutions while seamlessly migrating them to newer technologies;
• Build a platform for referrals management that connects patients with the right specialists;
• Create a virtual B2C platform where patients and physicians would be able to easily make and track their appointments in real-time;
• Ensure the security of the users’ personal information and the compliance of the products with healthcare regulations;

At the initial stages, N-iX team worked on support and continuous optimization of EntryPoint, a cloud-based platform developed by Think Research. This privacy-compliant solution supports a suite of healthcare applications providing easy access to patient profiles, documents, and other relevant materials. The company operates its own secure cloud servers ensuring the solutions meet the highest security standards regulated by Personal Health Information Protection Act and the Health Insurance Portability and Accountability Act (HIPAA). To enhance the existing code base, our specialists migrated all the client’s products to one of the latest versions of Ruby on Rails and Mongo Driver. Hence EntryPoint’s powerful search tools and user-specific workflow applications were efficiently modernized.

After the successful completion of the first iterations, the client decided to extend the cooperation with N-iX team on the development of new solutions. Two teams consisting of Product Owners, full-stack developers, and QA specialists were formed to work on the development of eReferrals and Virtual Care platform.

eReferrals (Care Portal) was developed to allow physicians to easily send referrals directly from electronic medical records (EMRs). It operates on a basis of a flexible workflow engine, adapted to many clinical settings and integrated with existing EMR assets. The portal features the following:

• seamless referral status tracking;
• a location-based specialist lookup;
• full EMR integration;
• appropriateness guidelines built into referrals;
• auto-populating patient information option to avoid double entry;
• automated notifications.

The second product N-iX team has worked on is Virtual Care – a powerful online care platform that connects clinicians with patients anywhere, anytime. The solution features a comprehensive library of clinical decision making tools and protocols. Virtual Care allows clinicians to choose between a variety of online consultation formats (video, audio, chat, secure messaging) depending on the patient needs. The platform offers the following possibilities:

• Allows flexible scheduling for both on-call or calendar-based queuing models;
• Contains an Embedded Progress Notes feature for taking real-time interdisciplinary notes;
• Helps medical professionals gain real-time clinical and demographic insights across all phases of care with integrated Spotlight analytics tool;
• Contains data on service trends, population health, public health, applications of best practices, resource utilization, and other quality indicators to help physicians improve the delivery of virtual care;
• Provides patients with all-time access to their clinical information.