For nearly a decade now, Ukraine has been one of the top destinations for staff augmentation and IT outstaffing in Eastern Europe. Things took a drastic turn in 2022, but did the full-scale invasion actually hinder the country’s IT export? The short answer is no, it did not.
Amidst the ongoing challenges in Ukraine, the country’s IT sector has proven its resilience, continuing to grow and thrive despite geopolitical turmoil. From 2017 to 2022, IT service exports skyrocketed by 196%, driven by a highly skilled workforce and a strong educational foundation that produces thousands of tech specialists each year.
Even with a nationwide economic downturn, the IT industry expanded by 5% in 2022, thanks to its adaptability. Today, we are going to take a look at the more tangible factors that attract global businesses toward IT outstaffing in Ukraine.
We will also discuss the key steps to choosing a reliable software development partner and ways to ensure seamless and efficient cooperation with your vendor.
Choose an IT outstaffing company in Ukraine that matches your needs: Key steps
To make the most of outstaffing in Ukraine, it's important to consider several key factors when selecting an outstaffing partner. By evaluating vendors based on their expertise, reliability, and adaptability, you can ensure that your team extension is both efficient and scalable.
1. Assess their industry and tech expertise
When looking for an IT outstaffing company in Ukraine, it is essential to consider the technical and domain knowledge they can provide. For instance, if you need to transition from an on-premises system to the cloud, evaluate the firm's cloud experience. That would be the main priority for your particular business, so you should review their portfolio and see if they have worked on similar projects.
You must also plan and prepare for the possibility of increased project scope when partnering with any outstaffing company in Ukraine. As your project increases in complexity, so too will the technology needed to support it. Look for an outsourcing partner who has broad technology expertise, so that when you need to add new experts to the team, you won’t have to look for another vendor.
2. Look for the companies that are larger in size
When you are looking for an outstaffing partner, you want a team of professionals to start working on your solutions as soon as possible. Company size is positively correlated with how quickly your cooperation starts. Medium and large-sized vendors can ensure quicker staffing.
Moreover, to handle an increasing workload and avoid bottlenecks, there may be a need to temporarily expand the team. Bigger companies can quickly scale their development teams as they have more resources and a considerable talent pool. At N-iX, we have a team of over 2,400 experts, and we are constantly on the lookout for more talent.
3. Pay attention to their awards and industry recognition
Industry recognition is an important factor that determines the trustworthiness and service quality of the IT outstaffing partner. You should pay extra attention to the designations aligned with the vendor's tech expertise. For example, a company providing .NET expertise should be certified by Microsoft Azure. Also, partnerships with major tech organizations such as Amazon Web Services or Google Cloud are a sign of the company’s reliability.
4. Estimate their security posture
Data loss, phishing attacks, and corporate information leakage are serious problems for any type of business. That is precisely why you need to focus on finding an IT outstaffing company in Ukraine that has strong security policies in place. Almost any outstaffing company in Ukraine has legal teams to ensure they comply with all international regulations and best security practices. It will help you prevent cybersecurity issues such as infrastructure vulnerabilities, phishing, ransomware, and more. Look for a company that complies with key international information security standards, such as ISO 27001, PCI DSS, and others.
Another critical factor to consider in times of full-scale invasion is the physical safety of the company and its employees. As mentioned earlier, most companies moved their operations to relative safety in the western regions of the country. Right now, the best idea is to stick to companies that operate development centers in Western regions and abroad. For instance, N-iX operates globally, ensuring the security of the teams and uninterrupted project delivery.
5. Take a look at their clients' feedback and testimonials
Reviews from former and current clients can tell a lot about the quality of service the company provides. You can do a small research right when scrolling the vendor’s website—usually, companies have a separate page for client testimonials. You can also check reviews on platforms like Clutch, Google, and social media.
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6. Evaluate their communication level
88% of outstaff developers in Ukraine have an Intermediate or higher level of English, according to a DOU survey. With reasonably high English proficiency levels across the industry, you will have no problems communicating with local experts.
Communication is also about mature business practices and experience in cooperation with international partners. Ukrainian businesses swiftly adopt global business practices to ensure more efficient collaboration with partners worldwide.
7. Measure their business agility
The business environment is constantly changing due to technological advancements and evolving market trends. To grow, companies must be flexible and agile. Choosing an agile partner will prove to be beneficial in the long run. Such a business is equipped with both expertise and resources to react to changes quickly. For instance, if you decide to scale, adopt new technology, or change your pricing model, your vendor should be able to provide solutions that meet your new business needs.
Learn more about top 15 tech vendors in Ukraine
How to set up an efficient partnership and benefit from outstaffing in Ukraine
Upon selecting from the number of outstaffing vendors, you will need to set up efficient and mutually beneficial cooperation. A reliable partner will give you a number of options for customizing your cooperation approach and giving you the deal that benefits both your businesses.
1. Choose the right contract type
The cooperation model would depend on your business needs, budget, and other factors. When looking for an outstaffing agency in Ukraine, make sure that your potential vendor can match your requirements. Typically, software development providers offer three types of contracts: fixed price, dedicated development team, and time and material model. They differ in scope and level of responsibility that your vendor takes on. Simplified, it looks something like this:
2. Discuss legal aspects
After you select the IT outstaffing company in Ukraine and negotiate the pricing details, you will have to sign a contract. It’s a significant step that can help both sides achieve a win-win deal. You should pay special attention to such points as payment terms, notice periods, liability and warranties, intellectual property rights, сonfidentiality, and data protection.
3. Ensure effective communication
To make the most of your cooperation with an outstaffing vendor, ensure your in-house and remote teams are on the same page. That includes using proper communication tools and holding regular meetings. Even if your teams are in different time zones, you and your partner can set up effective collaboration conditions for both your in-house team and your out-staff developers in Ukraine.
At N-iX, we choose communication tools based on your business needs, project complexity, and required communication frequency.
4. Knowledge transfer
Knowledge transfer is an ongoing process that begins at the pre-project stage and continues until the cooperation ends. Even after the outstaffed team finishes your project, you should store and make sense of all the accumulated project information to avoid being caught off guard when something goes wrong.
Look for an outstaffing partner that can provide a solid knowledge transfer plan and knowledge-sharing sessions. Successful knowledge transfer is a product of mutual efforts because it depends on people from both sides, processes, and the product.
Companies that benefited from cooperation with N-iX
Over the years, N-iX has worked with many leading companies across the US, EU, and other parts of the world. Here are a couple of examples of our cooperation with leaders across industries:
Lebara
Lebara is a global telecommunications company serving around 5M customers worldwide. In 2014, the company was looking for a dedicated development team to consolidate a wide range of expertise. Considering the above criteria, Lebara has preferred IT outstaffing in Ukraine and particularly N-iX as their partner.
Since then, the dedicated team has grown to 100 specialists, responsible for digital transformation, big data and cloud solutions, microservice migration, business intelligence development, and more.
Gogo
For over two decades, Gogo has been a leader in in-flight broadband Internet, with a staff of more than 1,000 people. Thanks to their innovative technology, top-notch customer service, and global coverage, air travel is more efficient for airlines and more enjoyable for passengers.
N-iX has helped Gogo implement a real-time analytics solution that has allowed the client to identify the root causes of antenna performance issues, forecast technical failures, and decrease the no-fault-found rate by 75%. Moreover, N-iX has provided Gogo's C-level management with comprehensive reports that offer insight into the performance of the company's technologies and support service enhancements.
Weinmann Emergency
Weinmann Emergency is a medical technology company developing ventilation and defibrillation solutions for emergency medicine. The company needed additional experts to work on embedded Linux firmware and partnered with N-iX. Together, we’ve successfully developed several efficient technological solutions and enhanced the client’s development capabilities.
Why should you partner with N-iX for IT outstaffing in Ukraine?
During almost 23 years on the market, N-iX has built a reputation as a reliable partner for providing IT outstaffing services in Ukraine:
- N-iX has a pool of 2,400 experts, including a team of 70 recruiters, so we ensure a fast recruitment process during IT outstaffing in Ukraine;
- N-iX has established over 160 strategic partnerships with global industry leaders such as OpenText, Lebara, Gogo, Currencycloud, Fluke Corporation, and others;
- Our dedicated developers have versatile expertise in cloud services, data analytics, Machine Learning, Business Intelligence, IoT, and many others.
- N-iX cares about data security: we comply with all the global security standards, such as ISO 27001:2013, PCI DSS, ISO 9001:2015, and GDPR;
- N-iX is featured in the list of the top 100 Global Outsourcing Companies by IAOP. Also, the company is a certified partner of OpenText, SAP, and Microsoft.
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