Founded over 50 years ago, Sytner Group is the leading dealer group in the UK with considerable experience on the market. The company holds dealerships throughout Great Britain focusing on premium and specialist franchises. It provides its clients with both new and used cars as well as after sales services. In 2018, Glassdoor named Sytner Group 14th best company to work for in the United Kingdom.
Sytner Group needed a reliable software development partner that could help with digitizing its car maintenance process. The company needed to computerize the flow of warranty data between the mechanics and vehicle manufacturers. Usually, the warranty claims are made in a form of paper documents and processed manually. Such an approach increases the costs and time spent as it requires dealing with the paperwork, recognizing illegible writing, providing extra stuff to monitor the process of meeting the requirements, and more.
N-iX helped Sytner Group to automate warranty claims processing. Our team designed and developed a warranty tool that allows streamlining the process of passing the write-up from an automotive technician to a warranty admin digitally.
The mechanics can fill in all the necessary information including a unique case number, the description of the problem, its diagnosis, what has been done, recommendations and add the attachments and comments. As a result, warranty admins receive the information immediately and warranty cases are shortly reimbursed. Thus, the tool allows our partner to reduce a substantial amount of costs and time and make the warranty process much more effective.
N-iX has built a software solution for Sytner Group from the ground up. Our team is responsible for all the technical and design decisions and has considerable independence and flexibility. The high level of trust between the two companies increases the efficiency of the working process. After successful delivery of the warranty tool, N-iX proceeds with developing other solutions for Sytner Group.