End-to-End Software Product Development for the UK’s Largest Retailer of Prestige Cars

Sytner Group is the largest car dealership company in the UK that represents the world’s most prestigious car manufacturers such as Audi, Ferrari, Jaguar, Bentley, BMW, Lamborghini, Mercedez-Benz, and others.

Founded over 50 years ago, Sytner Group is the leading dealer group in the UK with considerable experience on the market. The company holds dealerships throughout Great Britain focusing on premium and specialist franchises. It provides its clients with both new and used cars as well as after sales services. In 2018, Glassdoor named Sytner Group 14th best company to work for in the United Kingdom.

PARTNERSHIP OVERVIEW

Sytner Group needed a reliable software development partner that could help with digitizing its car maintenance process. The company needed to computerize the flow of warranty data between the mechanics and vehicle manufacturers. Usually, the warranty claims are made in a form of paper documents and processed manually. Such an approach increases the costs and time spent as it requires dealing with the paperwork, recognizing illegible writing, providing extra stuff to monitor the process of meeting the requirements, and more.

N-iX helped Sytner Group to automate warranty claims processing. Our team designed and developed a warranty tool that allows streamlining the process of passing the write-up from an automotive technician to a warranty admin digitally. 

The mechanics can fill in all the necessary information including a unique case number, the description of the problem, its diagnosis, what has been done, recommendations and add the attachments and comments. As a result, warranty admins receive the information immediately and warranty cases are shortly reimbursed. Thus, the tool allows our partner to reduce a substantial amount of costs and time and make the warranty process much more effective.

N-iX has built a software solution for Sytner Group from the ground up. Our team is responsible for all the technical and design decisions and has considerable independence and flexibility. The high level of trust between the two companies increases the efficiency of the working process. After successful delivery of the warranty tool, N-iX proceeds with developing other solutions for Sytner Group.

Location
United Kingdom
Industry
Automotive
Partnership period
August 2018 - present
Team size
10
Team location
Ukraine, Lviv
Technologies
.NET React, Azure DevOps

PRODUCT OVERVIEW

New & used cars
Sytner Group represents the most prestigious car brands in the world. The company has more than 140 dealership offices across the United Kingdom. It offers an extensive range of car models from multiple car manufacturers, including Jaguar, BMW, Mercedes-Benz, Volkswagen, Bentley, McLaren, Porsche, Rolls-Royce, Lamborghini, Ferrari, and others. Also, Sytner Group offers its customers a wide selection of used vehicles. All the used cars are tested and approved by the company’s master technicians.
Car servicing & maintenance
Apart from new and used car sales, Sytner Group offers factory trained technicians to provide high-quality car servicing and maintenance. The company provides various after sales services ranging from roadside assistance to windscreen repair. Moreover, its sytnerdrive option allows its customers to receive a replacement vehicle on competitive credit terms in case of an accident.
Business needs
The company also provides services for the corporate sector. It has offerings for both single business users and large corporations. Its Sytner Multi Brand service is designed for the companies with 75+ cars on its passenger fleet providing a single point of contact for the period of supply and other cooperation benefits. Furthermore, Sytner Group has a Sytner Affinity service that enables companies to get preferential terms on the cars for their employees.
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