Digital transformation for the leading transportation service provider in the US

Our client aimed to go through a comprehensive digital transformation, which would involve the modernization of their digital solutions and the implementation of AI. As a result of this process, the company would gain several substantial advantages:

• Easier innovation and scalability with solutions based on a modern technology stack that would replace the legacy application landscape.
• Reduced operational costs with a unified solution that would replace multiple cloud providers and a wide range of third-party applications.
• Improved operational efficiency with the automation of collecting high volumes of data and generating reports.
• Architecture governance that would ensure complete alignment of the digital ecosystem with the company’s primary business goals.
• Single source of truth for critical data elements, which would make information consistent across all systems, preventing billing issues that could lead to costly fees.
• Improved employee productivity and onboarding with a consistent user experience that would consolidate multiple systems and boost usability.
• A unified gateway to collect and analyze data from buses, which would eliminate data duplication and discrepancies across different systems.

We provided our expertise in data modernization, cloud consulting, and AI to conduct multiple enterprise assessments and product discoveries. Together with our partner, we assessed over 135 client applications, created a single architecture vision for seamless software integration, and designed a comprehensive data governance framework. We also chose Amazon Bedrock for AI implementation as it offers a suite of pre-trained foundation models that simplify building and scaling generative AI-powered applications.

N-iX helped the client design their enterprise architecture. To ensure the most effective outcome, we unified the tech stack for all applications, the approach to data modeling and processing, and the logic of building application functionality. We also set up architecture governance to guarantee that the designed architecture matches the client’s primary business objectives. This included the processes, guidelines, principles, and decision-making structures for effective management of architecture development, implementation, and maintenance.

We then proceeded to the development of a unified application ecosystem. It encompasses all aspects of the company’s operations, from employee recruiting and training to vehicle routing and telematics, dispatching, maintenance, passenger transportation, etc., providing a complete 360-degree real-time view of each trip.

In the scope of development, N-iX engineers implemented eight robust solutions based on the most modern technology stack that are highly scalable, flexible, and easy to customize and maintain. These included a passenger transportation management system, various solutions for drivers to facilitate trips and pre-trip preparations, solutions for parents for more convenient trip monitoring, and more.

We also helped ensure the high quality, accuracy, and consistency of data from multiple sources by setting up a shared data storage, building a data platform that serves as a single source of truth, and setting up data governance.

In addition, our engineers assessed the client’s resources that were located on several cloud platforms and designed a comprehensive migration strategy to move to a single cloud. We chose AWS due to its capability to provide a highly scalable environment that can be easily adjusted to meet changing workload requirements and smoothly manage high volumes of data.

Finally, we helped the client design and build an AI-powered reporting assistant hosted on AWS. It allows their employees to seamlessly interact with the database using human language, streamlining report generation and enabling effective data-driven decision-making.

N-iX helped the client perform a digital transformation of all of its business-critical applications. We were involved in all aspects of this process, including enterprise assessment, data engineering, solution re-architecture, modernization, and AI implementation. As a result of our cooperation, the company gained several substantial advantages:

• Acquired a comprehensive modernization strategy to replace legacy solutions with highly scalable and flexible solutions that are easy to customize and maintain;
• Decommissioned over 19 core legacy platforms and automated hundreds of manual processes and reports;
• Reduced the report generation time by 75% and enhanced operational efficiency by 80% with a robust AI-powered solution;
• Aligned the business and tech teams with architecture governance that enabled effective management of architecture development and maintenance and ensured that it aligns with all primary business objectives;
• Reduced maintenance costs by 30%+ by replacing third-party applications and legacy systems and moving from a fragmented IT landscape to a unified one;
• Boosted employee efficiency and reduced an average task completion time by 44% with solutions that streamline business processes;
• Prevented hefty fees associated with data inconsistencies by consolidating all data in a data platform that serves as a single source of truth for all business-critical information;
• Enabled effective fleet management, predictive maintenance, and operational efficiency with a holistic overview of vehicle performance and real-time 360 view on passenger transportation;
• Improved customer satisfaction score by expanding their service offering and providing an intuitive and pleasant user experience.